Privacy Policy

1. General Information

1.1 - Identification

The "Seller," Empório Voga (Fantasiagenial, Lda., NIF 517525003), offers products for sale on the website www.vogaemporio.com. The e-commerce services are exclusively available to end-users (consumers). Empório Voga reserves the right not to process orders from users who are not "Consumers" or who fail to comply with the general terms and conditions of sale of Empório Voga.
The "Consumer" must provide the "Seller" with a correct and complete email address or other contact information and accepts that the "Seller" may use these details to contact them if necessary.

1.2

The Empório Voga website is operated by Fantasiagenial, Lda., registered under the tax identification number (NIF) 517525003.

1.3

We offer products such as shoes, bags, and clothing with delivery in Portugal and worldwide.

1.4

By accessing and using this website, you agree to comply with these Terms and Conditions.

2. Products and Prices

2.1

All products displayed on the website are subject to stock availability.

2.2

Prices are listed in euros (€) and include VAT at the legal rate in force in Portugal.

2.3

We reserve the right to modify prices, offers, and product availability without prior notice.

2.4

Product images are for illustrative purposes only. Minor differences in color or texture may occur due to user screen settings.

3. Purchase Process

3.1

To make a purchase, the user must add the products to the cart and complete the payment at checkout.

3.2

We accept the following payment methods: (Credit Card, PayPal, MB Way, Bank Transfer, etc.).

3.3

After payment, we will send an order confirmation to the email provided during the purchase process.

4. Shipping and Delivery

4.1

We offer shipping throughout Portugal and international deliveries.

4.2

Delivery times vary depending on the destination:

  • Mainland Portugal: (5 to 7 business days).
  • Islands (Azores): (7 to 9 business days).
  • Other countries: (depending on the carrier).

4.3

Shipping costs will be calculated at checkout based on the destination and weight of the order.

4.4

We are not responsible for delays caused by customs services or local carriers.

5. Returns and Exchanges Policy

5.1

The customer has the right to return or exchange a product within 14 days after delivery, in accordance with Decree-Law nº 24/2014.

5.2

To initiate the return process, please contact us via [email or phone].

5.3

The product must be in perfect condition, in its original packaging, and with intact labels.

5.4

Return costs are the responsibility of the customer, except in cases of defects or shipping errors.

6. Warranty and Liability

6.1

We guarantee product conformity for 2 years, in accordance with applicable legislation.

6.2

We are not responsible for damages caused by improper use of the products.

7. Data Protection

7.1

Personal data collected during the purchase process will be handled in accordance with the GDPR (General Data Protection Regulation).

7.2

For more information, please refer to our Privacy Policy.

8. Contact

If you have any questions or concerns about these Terms and Conditions, you can contact us: