Terms and Conditions of Use
Welcome to Empório Voga! These Terms and Conditions define the rules for using our website and the terms of the operations carried out. When using our website or making a purchase, please accept that it is in accordance with the terms described below.
1. General Information
1.1 - Identification
The "Seller" Empório Voga (Fantasiagenial, Lda. NIF 517525003) has products for sale on the website www.vogaemporio.com, and “e-commerce” services are available exclusively to end users (consumers). Empório Voga reserves the right not to process orders received from users who are not “Consumers” or those that do not comply with the general sales conditions of the Seller Empório Voga. The "Consumer" must provide the "Seller" with an address e-mail or data relating to another form of contact, which are correct and complete and you accept that the "Seller" may contact you using this data, if deemed necessary.
1.2. The Empório Voga website is operated by Fantasiagenial.Lda, registered under Tax number (517525003).
1.3. We offer products such as shoes, bags and clothes with delivery in Portugal and anywhere in the world.
1.4. By accessing and using this website, you agree to comply with these Terms and Conditions.
2. Products and Prices
2.1. All products displayed on the website are subject to stock availability.
2.2. Prices are presented in euros (€) and include VAT at the legal rate in force in Portugal.
2.3. We reserve the right to change prices, offers and product availability without prior notice.
2.4. Product images are for illustrative purposes only. Slight differences in color or texture may occur due to user screen settings.
3. Purchase Process
3.1. To make a purchase, the user must add the products to the cart and complete payment at checkout.
3.2. We accept the following payment methods: (Credit Card, PayPal, MB Way, Bank Transfer, etc.).
3.3. After payment, we will send an order confirmation to the email provided at the time of purchase.
4. Shipping and Delivery
4.1. We offer shipping throughout Brazil and international deliveries.
4.2. Delivery times vary depending on location:
Mainland Portugal: (5 to 7 business days).
Island (Azores): (7 to 9 working days).
Other countries: (according to transport provider).
4.3. Shipping costs will be calculated at checkout based on the destination and weight of the order.
4.4. We are not responsible for delays caused by customs services or local carriers.
5. Returns and Exchanges Policy
5.1. The customer has the right to return or exchange the product within 14 days of delivery, in accordance with Decree-Law No. 24/2014.
5.2. To begin the return process, please contact us at [email or phone].
5.3. The product must be in perfect condition, in the original packaging and with labels intact.
5.4. Return costs are the responsibility of the customer, except in cases of defect or shipping error.
6. Warranty and Liability
6.1. We guarantee product compliance for 2 years, in accordance with applicable legislation.
6.2. We are not responsible for damages caused by inappropriate use of the products.
7. Data Protection
7.1. Personal data collected during the purchase process will be processed in accordance with the GDPR (General Data Protection Regulation).
7.2. For more information, see our Privacy Policy.
8. Contact
If you have any questions or concerns about these Terms and Conditions, please contact us:
E-mail:info@vogaemporio.com
Telefone: 934251248